FAQ | Greater Vancouver Towing

Frequently Asked Questions

Have questions about our towing and roadside services? We have answers. Browse our most frequently asked questions below, or call our 24/7 dispatch directly for immediate assistance and an upfront quote.

I locked my keys in my car, what can I do?

Do not try to force the window down or pry the door open, as this can cause expensive damage. Call us for our professional vehicle lockout service. Our operators carry specialized, non-destructive tools designed to safely unlock your car doors without scratching your paint or damaging your weather stripping.

My car won't start because the battery is dead, do I need a tow?

Not necessarily. We provide rapid mobile battery jump-start services. We will dispatch a truck to your location to safely boost your battery and get your engine running again. If your battery is completely dead and won't hold a charge, or if there is a larger mechanical issue, we can transition right into towing your vehicle to a local mechanic.

Can you tow AWD (All-Wheel Drive) or 4x4 vehicles?

Yes, absolutely. AWD and 4x4 vehicles cannot be towed with their wheels rolling on the ground because it damages the transmission. To safely tow these vehicles, our operators use specialized "wheel dollies." This equipment lifts all four tires completely off the pavement, ensuring your entire drivetrain is fully protected during transport.

Can you tow electric vehicles (EVs)?

Yes, we safely tow all makes and models of electric vehicles. Similar to AWD cars, an EV's drive wheels cannot roll on the ground while being towed because it can damage the electric motors. We use wheel dollies to elevate the entire vehicle off the road, moving your EV securely and following the manufacturer's strict towing guidelines.

Can you pull my car out of an underground parkade?

Yes, this is one of our main specialties. We operate low-clearance tow trucks specifically built to navigate the tight corners, steep ramps, and low ceilings of Vancouver's underground parking structures. We can safely extract your vehicle without causing damage to the car or the building.

How long will it take for a tow truck to arrive?

Our average response time across Metro Vancouver is generally under 30 minutes. However, your exact ETA depends on your specific location, current volume, time of day, and current traffic conditions. When you call our dispatch, we give you an honest, precise timeline before we send a truck.

How much does a towing service cost?

Towing costs consist of a base hook-up fee plus a per-kilometer rate for the distance traveled and fuel surcharge. Because every situation is unique the exact price varies. Call our dispatch directly for a transparent, upfront quote with no hidden fees.

Do you offer 24-hour emergency towing?

Yes, we provide emergency towing and roadside assistance 24 hours a day, 7 days a week. Breakdowns happen at the worst possible times, so our dispatch center and fleet are always operational.

Will my auto insurance or roadside assistance cover the tow?

If you have comprehensive auto insurance or a third-party roadside assistance plan, your tow may be fully or partially covered. We require payment at the roadside upon completion of the service, but we will provide you with a detailed, official receipt that you can easily submit to your insurance provider for reimbursement.

Can I ride in the tow truck with my vehicle?

Yes, in most cases, you can safely ride in the cab of our tow trucks. Our vehicles can comfortably accommodate one or two passengers. When you call to request a tow, just let our dispatch know how many people are with you so we can make the appropriate accommodations.